Client Services Director - Brand/Design Agency

If you're a Cllent Services Director with exceptional brand agency experience, this role could be ideal.

You'll play a key role in supporting and growing the agency and building their reputation as a leading branding agency.

Working across multiple projects and pieces of business, you'll create and lead successful long-term partnerships with the team, prospective, new and existing clients. Always with one eye beyond the immediate project, you're spotting opportunities and looking for ways to build and grow relationships.

You'll confidently provide strategic counsel to senior clients and provide valuable points of view that move things forward.

Key responsibilities

• Accountable for long term relationship development of clients and growth
• Responsible for building the right internal team to meet the client needs
• Nurturing and training more junior members of the team to deliver the best work and grow individually
• Anticipating and making people-led resourcing decisions, balancing them with client and overall business priorities
• Leading strategic business conversations with the client
• Confidently presenting at a c-suite level
• Contributing to ideas that help to challenge and push the work forward
• Managing client expectations throughout the relationship through to delivery
• Continuously reviewing ways to make the work and relationships better
• Leading new business opportunities, small project briefs through to large scale transformations
• Running tight pitch processes
• Anticipating marketing opportunities
• Leading financial conversations around scope or payment terms

If you want to be an integral member and key contributor to this growing, successful agency, we'd love to hear from you.