Online Customer Service Specialist

Job Type: Permanent
Salary: AU$60000 - AU$70000 per annum
Contact: Helen Bosworth
Call: Helen
Reference: 20013123_1613015476

Are you an Online Customer Service specialist looking for your next role. This is a unique opportunity to join an amazing sales, marketing & distribution company representing some major global lifestyle brands as they emerge into the Australian and NZ grocery market. Health, quality and sustainability are the absolute heartbeat of the wonderful brands that they work with. It is no surprise that the brands are experiencing such accelerated growth. They have strong purpose at their core.

This role will act as the voice and ears for these brands in Australia and NZ. You will be required to represent the brands with positive energy and sound product knowledge offering clear and articulate answers to any questions so that we can truly share information.

Day to day you will interact with consumers via email, website forum, social platforms, and phone. Social platforms will include; facebook, insta, YouTube and emerging social channels. Experience using social studio would be ideal.

This role is all about using your excellent customer service and social skills and having meaningful conversations! Of paramount importance is making the consumers feel like they are chatting to a friendly face rather than a faceless corporation. So, if you are passionate about being the tone of voice and human element behind some pretty progressive, fun, clean brands I would love to hear from you. Give Helen a call on 02 827071 to chat further.