Customer Service Representative

THE COMPANY:

Our client is a global marketing rewards company. They create experiences that bring brands to life and are looking for an experienced Customer Service Representative, who considers themselves to be a bit of an excel whizz!

THE ROLE:

The main purpose of this role is to provide a professional customer support service with particular attention to all elements of customer fulfilment. The main responsibilities include the following:

• Understand the campaign terms and ensure these are adhered to when speaking to customers
• Confirm where resources should be located for each key project and look after the workflow in the team against specific targets
• Ensure the team is briefed and trained fully
• Liaise with agents, partners & other departments when needed
• Ensure accurate records of all customer details are logged
• Produce forecasts for all campaigns and ensure redemption reports are kept updated
• Direct team members, oversee their work and ensure they meet objectives
• Operational responsibilities, including conducting performance reviews, identifying training needs, monitoring
  absence, recruitment and handling disciplinary issues in conjunction with HR
• Ensures all customer queries are dealt with promptly and professionally and to the satisfaction of the customer

YOU:

• The ideal candidate will have previous experience of working in a call centre and sales-led environment and in dealing with customer queries via the telephone
• Strong excel skills are a must including analytical abilities
• Excellent internal and external communication skills and experience of dealing with unpredictable environments is essential
• Exceptional multi-tasking skills are a must and can successfully handle several campaigns at any one time and ensures that targets are attained and customers are satisfied
• Has experience of managing a team

If you are a strong people person, an excel whizz and have experience of working in a call centre then we look forward to hearing from you!

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